Shipping

  • Processing Time

    Your order will be processed and shipped out of our warehouse 1-2 business days from the time you place your order. Please allow for additional processing time (3-5 business days) when we experience a higher volume of orders for special releases & holidays.
  • Domestic Rates & Transit Times

    Domestic Rates (USA) Please allow 1-2 business days for your order to be processed. This time does not count towards the total shipping time. Standard Rates (4-7 Business Days) * Bracelets: $3.50 * Tees: $7.00 * Hats/Hoodies: $10.00 Priority Rates (1-3 Business Days) * Bracelets: $7.00 * Appar...
  • International Rates & Transit Times

    International Rates Please allow 1-2 business days for your order to be processed. This time does not count towards the total shipping time. Standard Rates (14-21 Business Days) * Bracelets: $6.50 to $10.00 depending on country of origin * Apparel: $8.50 to $15.00 depending on country of origin...
  • Why would I pay extra for DHL Express shipping?

    Here is the breakdown of the differences in DHL Express and DHL Global Mail for our international customers. With DHL we can guarantee you the following: Door-to-Door Pick-up and Delivery * 2 to 3 days Transit Time (As quoted by DHL) * Dedicated Local Account Manager * Wheels-up customs clearan...
  • International Taxes/Duties

    If you've placed an order outside of the United States, your order may be subject to customs fees. Every country has its own set of regulations so please contact your local postal service or customs office to learn more about how your country handles taxes and duties. Electric Family is not res...
  • What happens if I don't pay my customs fees?

    If you do not accept the package from Electric Family due to any unforeseen circumstances, you are responsible for the original shipping charges of your order. This amount will be deducted from your merchandise order if a refund is requested.
  • Lost/Unknown Causes in Shipment

    Packages that are either stolen/lost in transit are eligible for reshipment. For your order to qualify for this, your tracking must not have a confirmed 'Delivery' status in the tracking link. Also, if your package does not arrive after the estimated delivery time as mentioned in the Shipping Gui...
  • Can I Ship to a Hotel Address?

    If you would like to have an order shipped to a hotel, please contact the hotel to make sure that they can receive packages and that you allow enough time for the package to reach the hotel before you check out. You must use USPS Priority shipping for this option. Please be aware that Electric F...
  • Do you have tracking on your shipments?

    Yes we do! Once your order is processed and ready to ship, you will receive an email confirmation with a tracking link. Please allow 24-48 hours for the link to become active. We offer tracking on all shipments in the United States. International tracking for DHL Global is only supported for se...