Electric Family bracelets are eligible for a one-time replacement (same model and/or artist, unless out of stock or discontinued). Our bracelet replacement policy has changed so please read the following information carefully.
I. Bracelets that fall under one or more of the following scenarios and have been in the possession of the customer for less than 21 days will be replaced and shipped out with no questions asked upon photo verification:
- Defective bracelet upon arrival
- Tarnishing/Discoloring of the metal clasp
- Receiving incorrect bracelet
- Overstretching of bracelet material
Please e-mail a photo of your bracelet to firstname.lastname@example.org and provide us with your full name & shipping address. You will receive a confirmation e-mail when your replacement is shipped out!
II. Bracelets that experience natural wear & tear (discoloration/tarnishing, bracelet material stretching, back plate falling off, etc.) and have been in the possession of the customer for over 21 days will be replaced once we receive the worn out bracelet in our office. Customers are responsible for providing postage and sending the product back.
Send your bracelet(s) to:
EF BRACELET EXCHANGE
5855 GREEN VALLEY CIR STE 214
CULVER CITY, CA 90230
Please make sure that the package is secured & return address is written on the package with your order number so that we know where to send the replacements! We will not provide exchanges for bracelets that are sent in plain envelopes and/or get lost in transit.