Returns & Exchanges

  • Guidelines

    Items purchased directly from electricfamily.com may be returned or exchanged within 14 days from the date of arrival for a full refund for the cost of the item. The items package must be unopened, unworn, and without any visible damage. The total amount refunded will be credited to your credit c...
  • Bracelet Replacement Policy

    Electric Family bracelets are eligible for a one-time replacement (same model and/or artist, unless out of stock or discontinued). Our bracelet replacement policy has changed so please read the following information carefully. I. Bracelets that fall under one or more of the following scenarios a...
  • How to ship back to us

    Return shipment guidelines: Please make sure your proof of purchase is placed inside the returned package, along with your name and order number Please write either 'Electric Family Exchange' or 'Electric Family Returns' on the package so we can easily identify the package Please write your ord...