Why was my order cancelled?

Below are possible reasons as to why your order was canceled/refunded:

  1. You did not respond to an important email from Electric Family regarding a time sensitive email.
  2. You may have placed a duplicate order and we automatically refunded it to make sure you were not charged twice.
  3. Your order was flagged as "Highly Fraudulent" and was refunded (in this case, please place an order again and provide us with the following information in the 'Notes' section during checkout):
    • Billing Address
    • Last 4 Digits of Credit Card/Debit Card Used
    • E-mail Address

If you have any questions or concerns please send us an email at support@electricfamily.com