Knowledge Base Articles
- Processing Time
- Domestic Rates & Transit Times
- International Rates & Transit Times
- Why would I pay extra for DHL Express shipping?
- International Taxes/Duties
- What happens if I don't pay my customs fees?
- Lost/Unknown Causes in Shipment
- Will you ever have other bracelet/apparel colors?
- How do I know what size to buy?
- I can't find my size! When are you restocking on apparel?
- Will you ever have more artist bracelets?
- What information does Electric Family store?
- How does the refer-a-friend program work?
- FAM Points
- Can I retroactively add a discount code?
- Can I use a discount code and gift card?
- Can I use more than one discount code?
- Where is my order coming from?
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